Privacy
How Parcel handles your information.
Effective July 7, 2026.
What this covers
This page describes what happens to your information when you use savewithparcel.com. It's short because we collect little, and what you give us goes to one thing: preparing your packet.
Signing in with Google
Parcel uses Google for sign-in. When you sign in, we receive a unique identifier for your Google account and the email address shown on the sign-in screen. We use them to keep your packets attached to your account so you can come back to them. We never see your password.
The address you enter
We use the address you enter to identify your property and prepare your property tax appeal packet. We also use it to see which areas people are searching, so we can decide where to add coverage next.
The packet we prepare
We store the packets prepared for you so they're there when you return. A packet you preview without an account is saved under a private identifier kept in your browser; when you sign in to buy, it moves to your account.
How your packet is prepared
Parcel uses an AI-enabled system to look up local filing requirements, review comparable properties, and assemble your packet. The product runs on cloud services that store your data. Both process your information only to do that work for us.
Paying for your packet
When you buy a packet, the payment is handled by Stripe, our payment processor. Your card details go directly to Stripe — we never see or store your card number. We keep a record that you paid, when, and Stripe's reference for the payment, so we can match it to your packet. Stripe emails you a receipt for the purchase. Stripe's handling of your payment is covered by the Stripe privacy policy.
Advertising and measurement
We never send Meta your name, your address, or your packet, and you can opt out of personalized ads through Facebook ad preferences or aboutads.info. You can block the Meta Pixel entirely with your browser's tracking protection.
We use Meta's tools to measure whether our advertising works. The Meta Pixel sets cookies and tells Meta which steps you reach on the site: viewing a page, entering an address, seeing a preview, starting checkout, and buying a packet. When you buy, our server also confirms the purchase to Meta through its Conversions API, including a one-way hashed (irreversible) form of your email so Meta can match the sale to an ad. We see aggregate counts, not who you are.
Address suggestions
Autocomplete suggestions in the address field are provided by Google Maps. What you type in that field is sent to Google to produce suggestions and is covered by the Google privacy policy.
Product analytics and session replay
We use PostHog to see how the site works and where people get stuck, so we can improve it. It records which steps you reach, like viewing the page, seeing a preview, and checking out. It also records the address you enter, so we can see which areas people want Parcel in and decide where to add coverage. To diagnose problems it captures a replay of your visit, and if the page hits an error it sends a diagnostic report of what went wrong. Those reports are technical details about the error, not your personal information.
In those replays every field is masked, so your address, name, and email never appear in a recording. Aside from the address you enter and the account email and name we attach when you sign in, we don't send PostHog your personal information. PostHog processes this for us, under the PostHog privacy policy. You can block it with your browser's tracking protection.
What we don't do
- We don't sell your information, and we don't share it with anyone for their own use.
- No marketing email. After you buy a packet we send only transactional email: your payment receipt (sent by Stripe), a note when your completed packet is ready, and reminders as your filing deadline approaches.
- Our analytics never receive the contents of your packet. It's masked in replays and left out of the events we send.
Deleting your data
Email hello@savewithparcel.com from the Google account you signed in with, and we'll delete your account record and the packets prepared for you.
Contact
Questions about any of this: hello@savewithparcel.com.